Refund policy

Returns & Exchanges for Online Purchases

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

You have the option to exchange your shoes for a different size, color, or style, or you can opt for a credit note if you return them due to reasons such as a change of mind, purchasing the wrong size, disliking the fit, or not liking the style. If the desired exchange pair is out of stock and no longer accessible, you will be issued a credit note.

A credit note (no refund) will exclusively be provided for shoes returned because of a change of mind, purchasing the wrong size, disliking the fit, or disliking the style of the item. This Condition of Sale is firmly enforced, and the rationale behind it is elaborated upon below. If you do not wish to adhere to this condition, we kindly request that you refrain from placing an order.

This policy aligns with the regulations stipulated by Australian consumer law.

  • The credit note has a validity period of three years and offers great versatility. It can be applied towards the purchase of various options, including different sizes, colors, styles, or even different products. If you only utilize a portion of the credit note, the remaining balance will remain associated with the same credit note number, ready for your future use.
  • We will send you an email containing this credit note, but in case you misplace it or are unable to locate it, rest assured that we maintain a record of it within our system. We can always provide you with information about the credit note, including its value and remaining balance later.
  • The shoes are sent back in their original shoebox, complete with all the packaging materials, and they remain in perfect condition with no signs of damage, scuffs, scratches, or marks. You’ll also need the receipt or proof of purchase.

Shoes that fail to meet these return criteria will not be repurchased by us and will be shipped back to the customer.

  • To start a return, you can request it under your account orders at Amazonas.AU or contact us at support@amazonas.au. Please note that returns will need to be sent to the following address: Unit 301-153 Parramatta Road, Homebush NSW 2140, Australia
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@amazonas.au.

Defects

At Amazonas AU, our utmost priority is to provide you with top-notch shoes. To ensure their quality, we meticulously inspect them at three crucial stages: during manufacturing, when selecting them for your order, and when packaging them for delivery.

Our commitment to excellence means we make every effort to prevent any noticeable manufacturing or cosmetic defects from reaching you. Dealing with such issues is inconvenient for both us and you, and we genuinely aim to avoid disappointing you.

However, in the rare event that your shoes do exhibit a confirmed manufacturing defect, we will address it in accordance with Australian consumer law as outlined below:

  1. Minor or Cosmetic Faults:
  • We will attempt to repair the item if possible and then return it to you.
  • If repair is not feasible, we may offer you an identical style, color, and size as a replacement.
  1. Major Faults:
  • You have the option to receive a replacement item, either identical in style, color, and size (if available), or a different item of your choice (we are more than willing to assist you in this decision).
  • Alternatively, you can opt for a refund of your payment.
  • Refunds will be issued through your original payment method. For items purchased with a credit note or gift voucher, refunds will be processed as a credit note or gift voucher.

In order for us to evaluate the item for a potential manufacturing defect, please ensure that you:

Furnish a description detailing:

  • The nature of the fault.
  • The specific location of the fault (whether on the right or left shoe).
  • Any additional information that aids in pinpointing the fault.
  • Include one or more high-quality photos that clearly display the fault (if applicable).
  • If requested, provide a photograph of the shoe soles.

Posting the return to Amazonas AU

Once your return is approved, kindly follow these steps:

As a step in the return or exchange process, you must ensure that your shoes are returned to us. You have two options for accomplishing this: you can handle the return logistics independently or request a Return Label from us.

To streamline this process, we offer you the convenience of generating a Return Label online for a nominal fee of $12.00. This Australia Post tracking label is user-friendly, requiring no manual input of information. Additionally, it provides tracking capabilities, allowing both you and us to monitor the journey of your return all the way to our warehouse.

>CLICK HERE TO GENERATE YOUR RETURN LABEL<

  • Place the shoes inside their original shoebox, including all the packaging materials.
  • Prepare the shoebox or boxes for shipping using packaging suitable for mailing. You can utilize the same package to what it was initially delivered in. We do not require nor expect you to incur unnecessary expenses on additional boxes or postal packaging.
  • Ensure that all returns are properly packaged. Please refrain from sealing the shoeboxes with tape or using them as outer packaging.
  • Print and affix the provided Return Label onto the package (sent by us to your e-mail once the return is requested and approved). There is no need to manually write any additional information on the label, as all the necessary details are already included.
  • Simply drop off the package at any Australia Post outlet counter. No extra payments or steps are required on your part if you buy the Return Label.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@amazonas.au.